Sony/Google Play 'two 4k uhd movies free' offer

[Neil_F]

Does anybody know how to claim the current 'two 4k uhd movies free' offer? I can see the offer advertised on the home screen but when I go to the Google play movies and tv app the offer is not listed. I have also checked the rewards section of my google play account and the offer is also not listed.

[Mick_D]

Hi Neil, welcome to the Community.

There have been problems with claiming the free movies offer in the past, but I believe these have been resolved. Certainly the offer should pop up when you visit https://play.google.com/store/account  and/or when you launch the GPM+TV app, assuming you're clicking through from the free movie advert.

As a first step, make sure you have a valid payment method set up with your Google account. Some users have reported simply going ahead with a movie purchase has invoked the offer/code, but I wouldn't advise this unless it's a movie you would want to buy anyway! 

Can you let us know how you get on?

Cheers

Mick

[Neil_F]

Hi, I am still not having any luck claiming these free movies. I have a payment method set up with my google play account but this offer does not show up in the rewards section. I clicked on a few movies & tried to 'buy' them just to see if this unlocked the offer but this did not seem to work either. Do you have any other advice? Thanks, Neil

[batee5]

Hi Neil_F,

Welcome to our community!

The Google Play Movies app should be updated on your TV, at least version 2.6.11-tv or higher. You can check by going into the Google Play Store and lookup to make sure it's updated.  Let us know if this resolved the issue.

Regards,

Batee5

[Neil_F]

Hi, The google play movies & tv app is version 4.4.43.4-tv (17-May-2018) . I can still see the offer on the home screen but the offer does not show when you load the movies & tv app. This is extremely frustrating, what is the point of advertising an offer that you cannot claim!?!?! I think I will give up now as it is beginning to annoy me too much. Thanks, Neil

[batee5]

Hi Neil_F,

As a workaround, could you try to claim the titles by signing in with your Google account on this link: http://bit.do/enyxW then follow these steps:

The offer should be visible in the Play store account page.

Make sure credit card information is available
Click ‘Get Movie’ on the page shown above
Select a title in the catalogue
Select ‘UHD for free’ (other formats are not free)
Select ‘Add to library’
The movie then should be available to watch on TV. Let us know if this resolved the issue.

Regards,

Batee5

[Airy1960]

I also have this offer on my TV and cannot claim it either. I have spoken to Google too and they agreed that it is not there. It seems Sony are giving the offer but Google aren't aware of it. It's extremely frustrating.

[Neil_F]

Hi, I tried this method and the offer is still not visible on the account page. It seems from other users replies that I am not the only one who is having trouble claiming this offer. Thanks.

[Tachyonick]

Same issue, there seems to be no way to redeem, and no credit shows up in my play account.

[Prior20]

simply another feature sony have offered that does not work, what next no blue planet / world cup 4k support