Share your experience!
Solved! Go to Solution.
@JasonPJI schrieb:
My deleted posts did not break any forum rules.
It was an assumption, not an accusation.
Still nothing from sony, despite contacting them every day. The following post shows how widespread the issue is - so it will probably be deleted:
The general manager of customer service does not even have the courtesy to reply.....
Kris De Pauw
kdepauw@eu.sony.com
General Manager
Sony Customer Service
Sony Europe Limited
Sony are the most corrupt company on the planet right now.
They have conned me out of my money and refuse to make ammends.
This issue is STILL NOT RESOLVED!!!!
@EdwinaU wrote:Hi JasonPJI,
Thanks for your post. We'll look into this and update this thread when possible.
Best wishes,
Ed
Any progress with this?
Hello @JasonPJI,
maybe you should use social media to get some tracktion into your case.
I would recommend to use the Sony subreddit, since stories like these tend to go viral on reddit and "force" the company to get in contact with you: https://www.reddit.com/r/sony/
- Nic
Update to this case:
After emailing sony customer support, sony customer relations and the sony customer service manager every day for a whole year, they finally resolved the situation. They did not fix the fault they created on the STR-DN1050, instead, they sent me a brand new STR-DN1080. They did not of course admit any liability on their behalf.
I'm glad it is finally sorted, and that I can once again control my multi-zone receiver from any room in the house. Still dissapointed that it took a whole year of effort to get it resolved.
Edit: Just read an old PM from IamNic. Seems more likely that my issue was resolved due to his help, rather than the fact that I have been badgering customer support.
A million thanks Nic!