Sony PC Companion does not work anymore

[iEddiez]

Hey,

Trying to copy music and restore my phone using Companion now crashes the sofware, I cant even drag and drop anymore.

Has this happend to anyone?

[_alexdon_]

Did you try to reinstall the software?

[iEddiez]

Yes, several times and I have restored my phone

[_alexdon_]

Is java up to date?

[iEddiez]

Yes, just did it now

I am also trying to copy the music in Mass Storage Mode and it dissapears when I eject the device

[_alexdon_]

This is strange.How about sony update service,can it find your device?

[iEddiez]

Yes, it knows its a Compact 1

[_alexdon_]

You should contact a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

It does not seem like driver problems as SUS sees your device.

[iEddiez]

I have emailed Rickard.. thnks

[Sam · Accepted solution]

Whilst a driver issue is unlikely it is still possible and would start with this as a first step to troubleshooting it:

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users

To open Device manager on your computer

Click on the Start button. 
In the Search box, type device manager, and then press enter. 

Microsoft Windows 8 users

To open Device manager on your computer

Click the Desktop Tile to open the Desktop. 
Click >> at the bottom right of the taskbar. 
Select Control Panel from the Menu. 
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.

Microsoft Windows XP and 2000 users

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties. 
In the System Properties window, click the Hardware tab. 
In the Hardware, tab click the Device Manager button.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window. 
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected. 
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

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