XDRS40DBP/ SERIAL # 1049815 CD player stopped working FAULT acknowledged

[CarolAJ50]

As advised on this site, I took the cd player back to CURRYS Scarborough. They were rude, disinterested and refused to accept SONY had acknowledged a fault with it. They offered me £15. 38. A new one would be £60.? Can it be repaired?

I am an OAP and use it for music cds and tapes. I am upset and disappointed with CURRYS. I hope some one on here can help.

[EdwinaU]

Hi Carol,

Welcome to the community.

You can get advice about repairs here.

They'll let you know what can be done and the cost. We hope this helps.

Best wishes,

Ed

[CarolAJ50]

I have located our nearest SONY dealer and repair shop, TVC, 4 Railway Street,  MALTON YO17 7NR. This shop is 20 miles away from where we live. 

The shop looked into the the problem and suggested I take the CDplayer in and pay them £25 for a 30 minute engineer investigation and possible repair; any further repair time would be added on to this amount.

I asked whether SONY would reimburse or pay for the repair as the problem has been acknowledged by the company. The shop suggested I rang SONY to ask as they have to charge me whatever it costs.

I have tried ringing SONY at various times of day, to no avail; lines busy all the time and probably costing me.

The cost of repairs, travel and phone time will be in excess of buying a new one. I am becoming more saddened disillusioned as well as being without a CD player.